Common questions
How do I pay?
With Bitcoin. After checkout, your order page opens a Bitcoin invoice for the order total with a QR code. Pay it from any wallet. Your order is marked paid once the payment is confirmed on the network, usually 10 to 60 minutes after you send it.
How is my order packed?
In a plain outer box or envelope. Nothing on the outside says what is inside or where it came from.
What if my parcel is lost or stuck in customs?
We reship it free or refund you. Open a ticket with your order number and a person will sort it out with you.
Can I track my parcel?
Yes. Once your parcel ships you get a tracking number by email. You can follow it under Track or in your account at any time.
Which pack size should I pick?
Bigger packs cost less per tablet. Every product page shows the price per tablet for each pack, so you can compare at a glance.
Do I need an account?
No, you can check out with just an email address. An account keeps your orders, tracking and support tickets in one place.
How do I reach a person?
Open a support ticket. A real person replies in the ticket and you get an email when they do. Every message stays in one thread.
Can I change my address after ordering?
Open a ticket with your order number as soon as you can. If the parcel has not shipped yet, we can update it.
I paid but my order still says unpaid
Bitcoin payments can take a little while to be seen. If it has been more than an hour, open a ticket with your order number and we will check the invoice.
Still stuck? Ask a person.
Open a ticket and a real person replies. You get an email when they do, and the whole thread stays in your account.
Open a ticket