Order tracking

Where’s my parcel?

Your reference is in the confirmation email. It starts with UM.

Paid? We pack your order and email you when it ships.
Shipped? Your tracking number arrives by email and shows on your order page.
Quiet for a while? Parcels can sit in customs for a few days. Open a ticket and we’ll check. If it’s lost or stuck, we reship it free or refund you.